Mast

Quickstart guide for brokers

How to change the submission route

Henry Stanley

Zak Parkin

Robert Stronach

Broker Help

How to start an application

Approved DIPs can be turned into FMA applications keeping all the information you've already entered.

How to Convert an Approved DIP to a Full Application

Starting an Application

What information should I include in an Adverse Explanation letter?

What are Policy Prompts and how do they impact your applications?

Policy prompts explained

How to export an ESIS for your client from within the Mast platform.

Generating an ESIS document

What to check if you can't submit an application.

I can't submit an application

Completing an Application

How to see what's happening with the cases you already started.

How to view and track cases

Send a message to the lender/underwriter, and attach extra files to your application

How do I reply to a message or add more information?

Case Management

Linking Broker and Broker Support accounts means you can work collaboratively on applications.

How to link broker and broker support users

How to sign up a new broker account on Mast

Registering as a new intermediary

What to do if you're having problems registering or accessing Mast

I can't login

Account Management

Email Support

System Status

Find answers and get help from Intercom Support and Community Experts

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