On the Mast platform, lenders have the ability to message brokers within each application. This means that communication is directly linked to the application it concerns.
To send a message, open up the application in question from the lender dashboard by clicking on cases and then the case you wished to send a message to.
The application will then load and you can see the messages tab at the top of the admin panel. Type the message you would like to send to the broker in the box and click the send button.
Now when the application is loaded by any user, they will see the message here. They will also receive an email at the same time, which they can reply to and the response will be threaded here.